Vila Galé Collection Amazônia

Tourists, please shower every day and wear some deodorant! We appreciate your kindness. Welcome!

On International Women’s Day, I went with my husband and young daughter to have breakfast at the hotel restaurant. We parked nearby and walked to the entrance, with our daughter in her stroller. At the door, a gate attendant spoke to us in a very rude and disrespectful way. When we said we’d come for breakfast, he asked if we were going to a birthday party. We said no, just breakfast, and he told us it had already ended. The issue wasn’t the information itself, but the hostile, humiliating way he delivered it. We felt as if we were doing something wrong or didn’t belong there, especially painful in front of our daughter. I left deeply upset. What should have been a simple, pleasant family moment became an experience of disrespect. I hope hotel management reviews how visitors and customers are treated at the entrance. Basic courtesy and respect should be part of any service. I’m sharing this in the hope other families won’t go through the same thing.

The hotel is beautiful and close to Estação das Docas, one of Belém’s most popular spots. Reception was great, and the room was comfortable with everything guests need. I enjoyed the lovely breakfast balcony and pool area, and my favorite part was the SPAR, where Daniele gave me a relaxing massage. That team deserves a 10! I also had the restaurant’s full dinner menu. The food was good, though the starters and main courses were a bit too oily for my personal taste. I would have liked to dine outside, but the staff only serve in the indoor restaurant, which gets noisy and isn’t as pleasant.

The spa was disappointing too, with cold water and equipment switched off. During our January 16 to 22, 2026 stay at Hotel Vila Galé - Belém, we also saw a small fire in the kitchen. Guests weren’t informed, and it made the staff seem unprepared. We chose the hotel for its five-star rating on our first trip to Belém, but this was unfortunately the worst stay of our lives. The breakfast staff were rude and inattentive, especially the person making omelets and tapiocas, who seemed unwilling to help and made us feel awkward for asking. There were problems with room cleaning as well. A dead cricket was left in the room for days, even after housekeeping, and towels were repeatedly missing. On January 21, the hotel had no water for over an hour and a half, with no advance notice or apology. We had to leave for an appointment without showering. We paid for a high standard of service and didn’t receive what we expected. We’re very dissatisfied and ask the hotel to improve its service so other guests don’t have the same experience. We await a response and resolution. Sincerely, Amélia