Larissa S.
The price is more affordable, but the service was poor. Their social media clearly says breakfast is included in the daily rate, with no conditions mentioned. Once we arrived, one attendant, the older one, laughed in my face and said breakfast would only start on the 30th. She also said the air conditioning was broken, something nobody had mentioned on WhatsApp. She kept asking rudely when we were leaving, as if she were trying to kick us out, even though she'd known our dates since the WhatsApp conversation. The management is very disorganized and nobody seems to know what was agreed. The same woman kept laughing and saying, “If you want to stay, that's how it is, otherwise, too bad,” because she knew we wouldn't want to find another place after just arriving from a trip. The other two attendants were nice, and later they apologized for what happened.
