Hotel RF Vision

The breakfast was a disaster, and the rest of our stay at RF Vision Hotel was frustrating too. We had told the hotel in advance about lactose and gluten intolerance and were told it would be handled, but nothing was. They made just one cake and one sweet, both poorly made, bad tasting, and badly presented. Food we asked the kitchen for was also terrible: eggs soaked in oil, one with a shell in it, and a simple fried egg took 40 minutes. The strawberries and kiwi included rotten fruit, the pão de queijo was extremely rubbery, and there was no cold water, only room temperature. Every waiter seemed unprepared and unfriendly. When we called them, they acted as if they couldn't hear us. We were ignored when we asked for a photo, and got disapproving looks for asking for the service we were supposed to receive. Our room cleaning was very poor the entire time. Bath towels weren't changed, shampoo and soap weren't replenished when they ran out, and cleaning seemed to mean a damp cloth on the floor and a very superficial bed tidy. The sheets were barely folded. If we didn't fold the robes ourselves, housekeeping tossed them onto the bed any old way. This wasn't about rudeness, since the staff did answer our good mornings, but basic care and tidying were clearly neglected. Tânia at reception was the one exception. She treated us well and was polite, attentive, and professional. At the start, the shower in our room wouldn't heat up. It was only fixed after we complained repeatedly, which caused needless frustration. We were there from December 23 to 26 with my wife, brother, and parents, and paid more than R$ 1,200.00 per night. For that price, the experience was completely out of line with what the hotel promises. I left deeply dissatisfied and hope management takes a serious look at the service, staff training, and respect for guests. If I could go back, I would never stay here.

The view from breakfast is beautiful, but our room had mold in the bathroom and water damage. We stayed at the hotel in May 2026, expecting a lot of comfort, and the bed was awful, with a dip in the middle that left my back aching all night. We asked to change rooms, but reception said the hotel was at 150% occupancy and it was impossible. So we had several badly slept nights and a sore lower back to show for it. For the price, there are much better hotels in Gramado.

The breakfast spot has a wonderful view, though the food selection itself felt limited. The hotel is pretty and cozy, and our room had a bathtub. We did have two problems: when we came back from dinner at night, there was no hot water for a shower, and the mattress had a hole that kept me from sleeping well.

The staff were very good, but with the price and the image this hotel gives, the stay was extremely frustrating. We expected much more. The room looked nice and the bed was comfortable, but hot water took at least 15 minutes of running the shower to come through. It was so cold that I had no choice but to wait. The bathroom had no windows, and its exhaust fan wasn't working, so moisture built up. Breakfast was the biggest letdown. The breads and cakes were hard and stale, and the choices all seemed old. Nothing stood out, except that you could order a dish made fresh from the menu. We stayed only one night, so I didn't complain at reception.