Pousada do Pórtico

The rooms were clean, and the place was well organized. It's about 10 minutes from Gramado's center, with good value for the price. Breakfast was simple but tasty.

My reservation had been made more than a month ahead, and I was due to travel in two days when I suddenly had nowhere to stay. The inn had confirmed everything about five days earlier, even sending me a picture of its system showing the booking as OK. Then they cancelled it overnight on a Saturday after I had to cancel the card used only to guarantee the reservation, since payment was supposed to happen at check-in. They never tried to ask me for another card. When I called the number on their Instagram several times, they hung up on me. I eventually reached the “host” on WhatsApp, but he refused to help and kept pushing responsibility away from the inn. He also said he couldn't check whether the booking was really cancelled, which was strange after they'd sent that confirmation. I've never known a hotel or inn that couldn't answer its phone. The service was shockingly bad, and I wouldn't recommend trusting them with a booking.

The room was clean, breakfast was good, and the location was reasonable, so this could have been a much better stay. Instead, the change of owners caused confusion: when we checked in, neither of the two rooms we had paid a deposit for was on the reservation. The owners were very resistant and inflexible about several things, and would agree to one thing only to message us later saying the opposite. It felt amateurish.

My bus was late, so I got there at 20:19, just after the 20:00 check-in cutoff. The owner didn't come to meet me, even after another guest called him. I ended up having to find somewhere to stay at night in a city I didn't know. A really upsetting experience. Don't count on this place, choose somewhere else.