Gontijo Apart Hotel

Wonderful stay, with easy access and a quiet street at night.

I've stayed in other rooms here before, but this one was disappointing. The furniture and chairs were stained, one chair had a broken seat, and the rug was filthy. The walls were dirty, and a ceiling light was missing in the bathroom. The TV didn't work, and the air conditioner remote had no display, so setting a milder temperature was impossible. Overall, it fell short.

The apartment was very good and the location was great. I was also helped quickly when I reported the cleaning problems, but the bedding hadn't been changed before I arrived. There was dirt, hair and dust on the floor, the sofa needed vacuuming, and there was urine grime under the toilet seat. They should pay closer attention to these details. The stay was still worthwhile, and I'd consider coming back if they take better care with the cleaning.

I've stayed here twice. The apartment is great, and cleaning and everything else were good, but it gets VERY cold. I slept badly the first time. On my second stay we got a place with a heater, though it was only in the bedroom. If you're not used to living somewhere cold, that's an issue. It is still worth it. There's no person at the entrance, just a code, but Itajubá feels calm and safe.