Hotel Gigante Beach Itapema

It has no garage, which is a bit limiting at first, but there are street spaces and paid parking nearby. The stay is practical and covers the basic needs. The setup is minimalist and socially integrated, so it’s important to understand that before booking.

Arlete was so kind and attentive. I felt really welcome, and the place has such a peaceful atmosphere. I definitely recommend it.

The breakfast stands out: it’s specially prepared and personalized, and the place is very clean and well located. The container style feels more like a stylish hostel than a hotel, with rooms laid out in different ways. There’s no parking or pool. One of the few places with a family room that has three beds for four people.

We ended up canceling and leaving, not because of the price but because of the woman’s behavior and tone. At check-in, she insisted the room was 399 and said I’d misunderstood, even though I’d heard 339 confirmed twice on the phone. My wife was there for both the booking call and check-in and heard the same thing I did. I’d called at night to book a room for Easter for two adults and our 5-year-old. Booking showed 339, and I had a few questions about arrival time and breakfast. The woman on the phone was already rude, arrogant, and impatient. When I asked the price for booking by phone, she said it was the same as Booking. I repeated 339 twice, even spelling out each digit as 3-3-9, and she confirmed it. We made the reservation by phone and drove over. There’s no 24-hour front desk, so, as she’d asked, I messaged when we were 15 minutes away. We still had to wait outside in the damp night air with our son asleep in my arms. She came to let us in 15 minutes after we arrived, looking like she didn’t want to be there, and then told us the price was 399.