Pousada Aranã

The place is beautiful, and you can tell someone tends the garden. The walls are freshly painted and very clean, and the inn looks well built. Sadly, the day-to-day care during our stay didn’t match that appearance. We couldn’t use the pool because it was dirty, and the kitchen was in awful shape: the fridge had blood and food scraps in it, and I had to clean the microwave before using it. The inn was empty, with no staff or other guests around, and there was nobody available to guide or help us. I asked for clean bedding because the towels smelled so bad, but couldn’t find anyone. When we left around 9 a.m., we simply shut the door and left the key hanging there since nobody was around for checkout. We’ve been visiting Regência Augusta for 11 years and usually stay somewhere different to try new places. We booked two nights and arrived Friday around 6 p.m. I’d asked about availability, prices, and breakfast. They told us breakfast wasn’t being served, but we still wanted to experience the inn. We also weren’t warned that the road to Regência had a detour, and we were caught off guard. Inns could help guests by explaining the route so they don’t get lost. There was no check-in, and nobody asked for our details or about our car. There’s no garage, so cars are parked on the street. A little frog on the wall jumped onto the bed when we opened the first room. The person seemed unconcerned and wanted us to stay there, so I asked for another room. In that one, I found several cockroaches and a spider in the bathroom and had to ask for insect spray to kill the ones that kept appearing. The doorway was very narrow, with a two-part door. I’m slim and still had to turn sideways to get through; someone a bit bigger might not fit. A huge hanging chair swing on the veranda also got in the way of the room entrance. The room wasn’t clean and smelled bad, and the old bedding had a dirty laundry smell. Smoke from the neighboring yard came in every day, so we couldn’t keep the window open. The plan had been to stay at the inn, use its spaces and swim, but we couldn’t do that. It was a lovely place with breakfast unavailable, but there were too many other things that fell short. I can’t recommend it.