Lumar Hotel Ponta Negra

Amanda looked after us very well, and the hotel is in a great location with really good staff. The management, though, leaves a lot to be desired. For the room rate, breakfast is very basic, and the shower had weak water pressure that never got hot. Older guests may have trouble staying here because there’s no elevator, and the ramp that could help with access is closed. The receptionist also has to leave the desk to unlock the parking chain. Unless the owners deal with these issues, I don’t think the hotel will stay in business for long.

The hotel has nice architecture and a good location, but those positives were completely outweighed by a serious problem. On our second night, I found five cockroaches in the room. Five, not just one isolated bug. That points to an obvious hygiene problem and/or inadequate pest control. After I reported it to reception, things got even worse. No cleaning staff were available to remove the marks left on the floor after the cockroaches were dealt with. All I got was a vague “I’ll note it for the next shift,” with no immediate fix, real assistance, or manager coming to speak with us. I understand the receptionist isn’t the hotel manager, but having no supervisor, support staff, or basic process for handling an unsanitary situation at night shows deep disregard for guests. This is a serious service failure that affects comfort, safety, and health. I wouldn’t recommend the hotel or return.

Great location and a spacious room, but breakfast was awful. The coffee was cold, the juice tasted spoiled, the fruit was past its prime, the bread was hard, and the milk had been watered down. Really bad.

The location is the one thing this hotel really has going for it. It’s very close to Escadaria de Ponta Negra, so getting around the area is easy. The rest of our stay was uncomfortable and full of problems. We spent seven days there, and breakfast was the same every day, with few choices and food that wasn’t fresh. Getting into the hotel was another issue: around 1 a.m. on Friday, we found the doors locked. We rang the bell and called reception, but nobody answered. After trying everywhere, we ended up climbing over the fence because we needed to get in. The employee later said she’d been in the bathroom. That’s worrying, since anyone could have entered while no one was at the door. The first room we were given had an air conditioner that smelled strongly of mold as soon as it was switched on, and it immediately made my rhinitis worse. We also found droppings on the bed that we couldn’t tell were from a bat or a rat. We complained and were moved to a somewhat better room, but its newer air conditioner barely worked. Poor maintenance, inadequate service, and unsanitary room conditions really affected the stay. I wouldn’t recommend it if you want basic comfort and attention to detail.