Hotel e Restaurante Tocantins Aventura

We'd planned this family trip for ages and made the reservation four months ahead, paid, and kept checking that everything was set for our group of 27, including children and older people. We drove 600 km, spent the day at the beach, and got back tired at 6 p.m. to find there were no rooms for us. The hotel was under construction, basically a building site, and clearly wasn't ready to host guests. We were stunned, especially since police had already been called that morning over another group's problem. The man helping us, Gledison, who I believe is the owner, kept talking about issues with other guests and insulting the cleaners instead of sorting things out. We were left waiting until around 8 p.m. with no solution. He claimed a guest hadn't checked out and was still at the beach at 8 p.m., but that guest was actually on very friendly terms with him. Only when I asked for our money back did he admit he'd sold more rooms than the property had. We left completely frustrated. I've never had anything like this happen. We took a huge hit.

This was our second stay here. Unlike many people, our booking was fine. The structural issues I thought were just from last year and would have been fixed during renovations were still there, though. Gleidson does try to deal with complaints, and he's always kind to us, but it takes ages. After seeing the place over these two years, I feel it lacks proper management to address the problems. Gleidson seems to do everything himself, though I don't know if he cooks too, haha. There’s no room service or staff for it. The shower is always cold, which I hate, and the mini-fridge was broken. He replaced it only after we went looking for him four times. The areas were dirty, especially the floors. The room, and the bathroom in particular, looked like it hadn't had a proper bleach cleaning in years. It was really grimy and unpleasant to bathe in. Thankfully, our air conditioning worked, and the beds were fine, with quite firm mattresses. Breakfast was very sparse, with practically no fruit or protein options. There was nothing to get excited about before a day at the beach. This could be a really good place if someone paid closer attention to management.

The hotel's setup felt completely haphazard. Check-in was at the same spot where breakfast was served and the kitchen was, all mixed together with no apparent concern for guest comfort. The bigger problem came when we arrived in Tocantins with our group and discovered there were no rooms, despite having a reservation. It turned into a huge mess, and the person in charge did nothing to fix it. We had to leave at 11 at night to find somewhere else to sleep. It was an extremely disappointing trip and showed a total lack of responsibility and respect for guests. The whole experience was stressful and frustrating. Even a basic level of organization and professionalism would have made a difference. I can't recommend the place.

A really unpleasant experience. We drove 600 km with the whole family, children and older relatives included, and arrived at 10 in the morning to find police already dealing with the same issue, no rooms available. We stayed until 8 p.m. with no sign of a solution. Gledson, who seemed to be the owner, had only a piece of paper and a pen, even though we'd booked and paid four months ahead and had checked in repeatedly about the reservation. The place was totally disorganized and run down. They tried to move us to another room, but its air conditioning wasn't working in 35-degree heat. The replacement was a lower-grade room with a horrible smell, a masonry bed, and exposed wiring. That wasn't going to work. Impossible!