Medieval Motel SPA

The water heating worked perfectly, and so did the air conditioning. The towels and robes were clean, but the sheets and pillows had a faint smell of sex. There were subtle green marks in the tub around the water outlets, at about where the waterline would be. I couldn’t tell if it was algae, Aspergillus, or a stain from some product, so I washed everything with shampoo. The room’s acoustics let you hear other suites and the room-service corridor, and they can hear you too. If privacy matters a lot to you, I wouldn’t recommend it. I booked a suite with a tub the day before through the WhatsApp number listed on Google, paid, and got confirmation. At check-in, they couldn’t find my booking, and I waited about 20 minutes while they sorted it out. I showed the payment receipt and messages, and it turned out to be a failure in their system. The suite I’d booked was already in use, so they moved me to another one at a similar price, but it wasn’t the room I’d wanted. The staff handled the problem professionally and politely, but that doesn’t erase what happened. They need to record bookings and payments made through the contact they themselves list on Google. I’d called to order breakfast, which wasn’t included in the overnight stay, for 7:30 the next morning. At nearly 8:00 I called to ask if they’d forgotten. They thought it had already been delivered, then brought it a few minutes later. It was okay. Aside from those problems, the stay was relatively good, and I appreciate the service. The WhatsApp contact and the booking, reservation, and payment system need a review to avoid this kind of confusion. The bedding and tub hygiene could also be better.

The Acqua room looked lovely, and it was clean, fresh-smelling, and organized. The staff were very good, and orders arrived quickly. We had a good stay and will come back, though quite a few things could be improved. The room was missing a small trash bin and a hand or face towel. I don’t like clutter, so having wrappers from towels, bedding, and used items scattered around during an overnight stay was frustrating. I used one of the towel hygiene bags to collect the trash. The chandelier over the table is beautiful but hangs low, and we hit our heads on it when standing up after dinner. In the bathroom, the sink and faucet look nice separately, but don’t work well together: the faucet is high and the sink wall is low, so water splashes onto us, the counter, and the floor even with a weak stream. We also couldn’t find prices for the items in the room or on the menu. I didn’t expect to pay for shampoo, conditioner, and cream. The advertising talks about a spa motel with Boticário, but at checkout those basic bathroom products were listed at 7.00 each, even though they’re usually included with a stay. I’m glad I didn’t use the tub products, since I have no idea what they would have cost. Prices should be shown on each item or on the menu, which already lists the prices of the toys. We were looking forward to the food because the advertising promised a wonderful dining experience. There are several options and the prices are good. We chose pizza, since I’d never seen it offered at a motel. It looked nice, but didn’t taste very good. The crust was soft, and the four cheese flavor was just cheap catupiry. We should have tried the salmon instead. I imagine it might be quite good, and then we could compare it with other motels. The WhatsApp booking bot handled some questions well, but when I reserved the overnight stay it didn’t tell me beforehand that I had only X minutes to arrive. After I sent the reservation payment by Pix, it said I had to get there by 19:15. I was in traffic and wouldn’t arrive until 19:20. I messaged the bot, but it kept telling me to cancel and book again for later, without returning the money I’d paid. I asked for a person and got a number to call. They answered quickly, and after a lot of insistence gave me another 10 minutes. They said they couldn’t do anything because the WhatsApp system and app were separate from reception, and she said she couldn’t check me in as if I’d arrived on time. If I’m paying for the whole night, what difference does arriving 10 minutes after the deadline make? The bot caused stress I didn’t need while stuck in traffic, but it worked out in the end. One last thing, the breakfast thermos had very little black coffee in it. They could have filled it like the milk one.

My boyfriend booked and paid in advance, at an even higher price, but when we arrived, there was no reservation. We still haven’t gotten a refund. It ruined the night he had planned, and we were embarrassed when they couldn’t find the booking. They couldn’t switch our room or do anything to fix it. We don’t recommend this place.

What a letdown. The room was very small and really expensive. Having the shower above the tub made the bathing area feel like one big shower stall, which was unpleasant. Cleaning was poor too: the blanket smelled bad, so we couldn’t use it even though we stayed overnight, and there was dirt stuck all around the tub’s water outlets and jets. We were excited about the visit and wish we’d checked the Google reviews first. We won’t be back or recommend it.