Copacabana e Ipanema, a 200 metros do MAR

Scammers! Our family stayed at the hotel on March 3-5. We paid for a room for three adults and two children, with a king bed, a safa bed, and a bunk bed for the children. Our children are 13 and 11, and they're different sexes. But the room we got had no bunk bed. When we asked why it didn't match what we'd paid for, the owners said we were making it up and could stay there anyway. There was a tatami mat on the floor instead of a bunk bed, and they provided bedding and pillows for only three people, with sleeping places for just three as well. Reception said the building owners weren't responsible for the conditions they provide. The room doesn't match the photos on booking. Everything is very old and worn out, the towels are faded, and the bed linen has holes. We will never recommend it! The price should match the conditions, and the conditions should match what was paid for. Scammers!