Radisson Rio de Janeiro Barra

I was trying to rest before a long flight the next day, but staff kept banging on my door. When I didn’t answer quickly enough, they let themselves in with a master key just to tell me when my driver would arrive. I already knew the time. They kept calling the room phone too, until I had to unplug it. Completely disrespectful and unprofessional.

Getting around from the Barra da Tijuca location was easy, and breakfast had a good range of fresh, tasty choices. My room was comfortable, clean and well cared for. It was an enjoyable, easy stay, and I’d happily come back.

Everton was friendly and helpful when we checked in, and Aline was just as good when we had a question. The Radisson was close to the beach and public transport, and we had a fantastic stay. Everything felt perfect.

The only good part was leaving. What a disappointment. Both my room and my family’s room smelled of cigarettes. There was a huge yellow mark on my bed, which was embarrassing, and the blankets were dirty and had hair on them. Service was slow and terrible, with no professionalism. Not what I expected from a four-star hotel.