Hotel Comendador Express

I had a good experience with the service.

The listing on Booking said the room would be clean and have air conditioning, towels, a heater, and parking. In reality, the parking was on the street, and the room smelled strongly of mold. The bedding was dirty and smelled of sweat. There were no towels or toiletries, apart from toilet paper, and there was no air conditioning. I had paid R$220 by Pix to the owner, Denizard Espina Duarte. We went back to the front desk for help, but the receptionist said it wasn't their problem. The owner came over, told us to pursue our rights, then left without sorting anything out. We asked to move to a room with air conditioning, but both the receptionist and owner said all the units were out of service. They showed no interest in resolving it. I found that disrespectful to guests and dishonest. We weren't there for even five minutes and didn't use anything, so we want the situation resolved, including a refund because the service wasn't provided and the poor treatment, plus the invoice we're entitled to receive. I understand that Articles 30 and 37 of the CDC say supplier information and advertising are binding, that false or distorted information is misleading advertising, and that a customer can cancel the contract and seek compensation. Guests are entitled to suitable accommodation, including a clean, safe environment and the amenities they booked.

There was no breakfast, no room service for changing towels, and they didn't provide soap. The shower wouldn't get hot, and the rooms and blankets smelled of mold and dust. Simply awful.

The bathroom had hair and body hair in the shower stall, and the room and blankets smelled of mold. The air conditioning wouldn't heat the room, which was a problem in the city's July cold. Our room was right beside the kitchen and far too noisy; they could at least have mentioned that when we booked. The paint inside was worn and dark. It felt like a horror movie.