Waleska A.
My room had cockroaches, and a bathroom leak left a horrible smell. I asked to change rooms, but the reception flooded during the heavy rain that day, so the move wasn't possible. When we came back from outside in the rain, the entrance was always locked and took a long time to open. The reception was almost always unattended. Breakfast was extremely poor, nothing was replenished, and the breakfast area wasn't very clean. We paid for the location, and it wasn't worth it at all.

