Mercure Santos Hotel
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English, Portuguese
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
1 / 4 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- hairdryer
- private-bathroom
- safe
- shower
- telephone
- tv
- wi-fi
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1 / 4 Double Junior Suite
- 2 guests
- full double bed
- Private bathroom
- hairdryer
- private-bathroom
- safe
- toiletries
- tv
- wi-fi
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1 / 4 Superior Double room
- 2 guests
- full double bed
- Private bathroom
- hairdryer
- private-bathroom
- safe
- tv
- wi-fi
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1 / 4 Superior Twin room
- 2 guests
- twin beds
- Private bathroom
- hairdryer
- private-bathroom
- safe
- tv
- wi-fi
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Guest reviews
Recent reviews shared by hotel guests
Barry K.
I was very happy when my family stayed at the Mercure Santos Hotel last year, but my visit last month was a letdown. The room was extremely worn and smelled sour. Wi-Fi barely worked, and staff never answered my questions. We had dinner at the hotel restaurant one night, and the food was shockingly mediocre and tasteless. I wouldn’t recommend it. Keep in mind that check-in is at 2 PM, which seems late, and our room still wasn’t ready until after that time. I’m not sure I’d give the Mercure another chance.
Eduardo M.
The service was excellent, and breakfast was very good. The view was nice too. The room, though, had extremely minimal furniture. There were no bedside tables or lights within reach from the bed, and the switches were in odd places, so I had to try several before finding the right one. There was no usable outlet in the bathroom either, since the only one was occupied by the hair dryer.
Mikhail P.
Good food, lots of vegetables, and a rooftop pool with lovely views and a wide stretch of sea in front of you. The universal outlets in the rooms also take US and EU plugs, which is handy. Small annoyances do add up, though: the kettle lid wouldn’t close, and the public restroom stall had no latch. I was told the women’s restroom has the opposite issue, where you could lock yourself in by accident. It’s an average beach hotel, fine but not great. The views and pool make up for some of the minor hassles.
Carlos A.
The room could use some renovation, but it was still comfortable enough. Breakfast was the usual Brazilian hotel spread, with different breads, cheeses, and a variety of fruit, which I liked. I only stayed overnight and expected a quiet room, but there was live music somewhere nearby. The windows barely kept the wind out, and the bass came through the building into the bed and pillows, so it took me quite a while to fall asleep.
Tomasz Z.
I can’t comment on the rooms because I stayed at the hotel next door, but the common areas here were in pristine shape and the staff seemed nice, even with the furry convention I was attending. The location is amazing, right by the beach and near a couple of malls. From what I could see, it’s a great place.
Amenities
Everything available at this property
General Services
15 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Newspapers
- Terrace
- All Spaces Non Smoking (Public And Private)
- Room service
- Smoke Detector
- Luggage storage
- Laundry
- Safe Deposit Box
- Wake Up Service
- Telephone
- Solarium
Accessibility
1 available- Accessibility features
Internet
2 available- Free Wi Fi
- Internet
Parking
1 available- Parking
Meals
3 available- Bar
- Restaurant
- Poolside bar
Business Services
3 available- Business center
- Meeting and presentation facilities
- Conference Hall
Recreation & Wellness
1 available- Sauna
Pool and beach
3 available- Swimming pool
- Outdoor pool
- Next to the beach
Sports
1 available- Fitness facilities
Pets
1 available- Pets Not Allowed
Room Amenities
5 available- Non Smoking Rooms
- Cable TV
- Hairdryer
- Shower/Bathtub
- Shower
Languages
3 available- Spanish
- English
- Portuguese
What's nearby
Explore attractions, restaurants and transport around the hotel
1.2 km 16 min walk
1.6 km 20 min walk
411 m 5 min walk
12 m 1 min walk
Attractions
20- Praça das Bandeiras411 m 5 min walk
- Praça da Independência488 m 6 min walk
- Pinacoteca Benedito Calixto786 m 10 min walk
- Minor Basilica of St. Antônio do Embaré1.0 km 13 min walk
- Orla and Gardens of Santos Beach1.4 km 17 min walk
Restaurants
20- Damasco01312 m 1 min walk
- Restaurante Da Franco Santos20 m 1 min walk
- Emes24 m 1 min walk
- Pizzicato - Artisanal Pizza28 m 1 min walk
- Cantinho do Caju29 m 1 min walk
Transit
20- Aeroporto Internacional Governador André Franco MontoroAirport61.4 km
- Ana CostaTrain1.2 km 16 min walk
- BernardinoTrain1.4 km 17 min walk
- Washington LuísTrain1.4 km 17 min walk
- Conselheiro NébiasTrain1.5 km 19 min walk

Stay rules
Important conditions for your stay