Jessinet R.
I was ready to check out with my bags packed, but stepped out briefly and left my luggage and wallet in the room. When I got back, 1200 R$ was missing from my bag. I saw that their staff had entered while I was away, and nobody else had access. They took the money, or someone else got into the room, but it’s gone. They haven’t even checked the CCTV to find out what happened. They took this picture when they entered my room without my permission. Even though it’s a small amount of money, I work hard for it. Typical response time: 50 minutes.
