Housi Faria Lima

Putting the iron behind an app that stops working when your internet goes down is a great idea, guys. It really leaves you thinking you'll either be late to an event or have to wear a wrinkled shirt.

Formal complaint to Housi Faria Lima about my stay on 12/05/2026. What should have been a safe, clean place to rest was an unhealthy and degrading experience. The first room had dirty dishes and unidentified biological or chemical residue on the bed, creating a possible health risk. After I was moved, the microwave turned out to be broken, and basic eating utensils were missing. Staff were slow to help and blamed an excess of reservations, which felt like poor management and disregard for an individual guest. Constant noise, unsuitable for a family or hotel setting, kept me from resting, and made the place feel more like an inappropriate short-stay property. Poor lighting and general maintenance added to the impression that the building was being neglected. I believe this violates consumer rights under Brazil's Consumer Defense Code, Law No. 8.078/1990. Article 14 makes service providers responsible for harm caused by service defects or inadequate information. Article 20 addresses quality problems that make a service unsuitable or reduce its value. In my view, the lack of hygiene and excessive noise made this stay unsuitable. Brazilian case law also recognizes that disturbance of guests' peace in lodging can justify compensation for moral damages, since a hotel contract should include oversight and a setting fit for rest. I have extensive evidence, including photos and videos. Given this failure of service, I will refer the matter to PROCON and, if necessary, the courts to seek appropriate compensation and a refund, since the purpose of the booking was completely frustrated.

The location was good, check-in and checkout were easy, and the self-service shop downstairs was well stocked without being outrageously expensive. But my room, 215, had an unbearable mold smell, and reception did nothing when I raised it. They said there was no other room available. The TV also didn't work for the first few days because of some “server problem.” It only worked as a Smart TV, so I couldn't even watch regular broadcast channels without signing into an app. I just wanted to watch Jornal Nacional!

I only read the reviews after booking through Airb, and then understood. When I arrived, they said my room had been rented to someone else and there were no rooms left. They found one after 30 minutes. They said it would be great because it had an outdoor area, like a backyard, for a pet. It was indeed more spacious and had a nice outside space, but beware: I killed more than 10 mosquitoes overnight and woke up with lots of bites. There were about four more on the bathroom ceiling. A mess. Breakfast was awful. For 45 reais, it was sliced bread, cheese and ham, melon, and eggs that the guy preparing breakfast had to keep going out to make more of. Twice when I went downstairs, I saw other new guests having reservation problems too, so this seems extremely common. Don't rent this airb! The building's market is good, and the location is a plus.