Roomo Vila Mariana Residencial – Ejoy

Name: Roomo Vila Mariana Residencial – Ejoy
Address: Rua Paula Ney 428 Vila Mariana, Sao Paulo, Sao Paulo, São Paulo, BR
Rating: 5

Rua Paula Ney 428 Vila Mariana, Sao PauloView on Map

Smoke-free

About this property

A great hotel to have a nice rest before long walks around the city. Hotel "Roomo Vila Mariana Residencial – Ejoy" is located in Sao Paulo. This hotel is located in 4 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Ana Rosa, Japan House São Paulo and Casa Das Rosas. Location Accessible for guests with disabilities: the elevator helps them to go to the highest floors. At the hotel

Good to know

Check-in: From 15:00
Check-out: Until 11:00
Smoking: Smoke-free
Room types: 1

Room Information

Rooms

1 / 6

Studio

Private bathroom

private-bathroom

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Guest reviews

Recent reviews shared by hotel guests

Guest Rating

5/10

Average

16 reviews

Featured review

Nayira H.

March 2023

2/10

Terrible. We had exactly the same situation as Adriano Santos described in his review. Our reservation was confirmed and made directly with the “hotel,” but on Friday, 28/04, we were left out on the street. After a lot of bureaucracy, they finally “released” the reservation on Saturday, when we were already staying somewhere else and our booking was only through Sunday. Even though they call it a “hotel,” they insisted that I send my passport. As a Chilean, I don’t need one to travel to Brazil; I can use my identity document, my RUT. They charged us for the full stay anyway. Shameless. My husband went back to see if he could find out anything now that he could get inside, and found several people outside complaining about the same thing. On Friday, when we couldn’t get in and could only reach staff by intercom, one employee said, “This happens all the time with this hotel.”

Pedro A.

June 2024

10/10

I’ve seen lots of complaints about check-in. The key is to do it ahead of time, ideally the day before, so your photo is already in the system for facial recognition and you can get into the room without trouble. This works differently from a regular hotel where you check in at reception. You need to complete it before arriving, and it’s pretty simple.

André C.

May 2024

2/10

Everything, from pre-check-in and check-in to checkout, invoices, and any other request, goes through WhatsApp, and the service is awful. Each reply takes more than 20 to 30 minutes, leaving us waiting for someone to respond. They also ask for the same documents and details over and over. The lock battery got weak too, and then I had to wait another 20 to 30 minutes for someone to connect and open it remotely. I had to send videos and photos as well.

Fabiana S.

November 2022

2/10

The apartment was in a nice setting and a good location, but the utensils were a letdown. They only had dessert forks and spoons, and when I asked for regular cutlery, I was told the apartment only comes with those. There was an electric oven but no dish or cookware to use in it. The TV wasn’t working either. They took it out and didn’t replace it. For a seven-day stay, I expected to be able to relax and watch a movie when I wanted to unwind. I wasn’t well looked after with any of these issues.

Gislaine S.

April 2023

2/10

I ended up driving to another hotel and paying a fortune after being left outside in the rain at night. I’d booked through decolar, and the voucher was confirmed and approved with all the details correct. But when I called on the intercom, they said the reservation hadn’t been sent to them and wasn’t in their system. I’ve seen another review describing the same thing, so I don’t think this was an isolated case.