Tobias W.
The apartment cost us almost €2,000 for a month, and we booked largely because the website promised weekly laundry service. We found out on the first day that there was no such service. Reception pointed us to a laundromat and said they'd cover the cost until things were sorted out, then refused the next day when the laundry was done. The bill was about €80 for just 10 T-shirts and 2 pairs of trousers. Two weeks later, we still had no clear answer about where we could do laundry. A few days in, the toilet stopped draining. The repair service listed in the app turned out to be available only during the first 24 hours after arrival, leaving us to manage on our own and deal with disrespectful service. The app also advertised room service. Staff did come every few days and sometimes took out the trash, but the room wasn't actually cleaned until around day ten, after we sent numerous messages to their "fantastic" customer service. I wouldn't book here again even if they paid me. They offered a 10% discount voucher for a future Tabas booking as compensation, which we politely declined. We wouldn't choose to stay another day. Never again.
