Les 4 saisons

The bed was clean and comfortable, and I can imagine this place was much better when staff were around to help. There was no reception or staff on site, though, and parking wasn't included even after selecting it at checkout. The air conditioner didn't work and was moldy. With the windows facing a busy boulevard, trucks and people in modified vehicles made noise all night. It has lost a lot of its charm without staff. Bring earplugs and be ready for parking trouble.

The listing didn't match what we got, and the service was awful. I booked because of earlier reviews, but I'm not sure whether management has changed. The Wi-Fi worked only on our first night, then was gone until we left. I messaged them and was told someone would check, but nobody came. Parking wasn't guaranteed either. When we returned one day, someone had taken our spot. I called the owner and was told to park one or two blocks away, with important cargo on my hitch. I explained I had small children and had booked specifically to keep the vehicle nearby. The owner was rude, said it wasn't their problem, and hung up. My follow-up calls went to voicemail. I was stressed trying to find a safe place for the vehicle. I asked for a refund because of the inconvenience, but they refused.

The innkeepers made us feel at home and were patient with us even though we don't speak French. Every breakfast was homemade and delicious, and the rooms were spotless. I can't remember staying in a cleaner B&B. We spent three nights here on vacation. The location is fantastic, with restaurants, sights, and culture just a five-minute walk away. Walking to the Old City along Grand Allee took us about half an hour. This will be our home base whenever we come back to Quebec.

We drove nine hours to get here over the Canada Day long weekend, and finding another room nearby at a similar price was basically impossible. The double booking and the staff's attitude were terrible. I know Booking.com may have allowed the double booking, but the owner should have known before check-in, and acting as if they had no responsibility made it worse. We got no check-in details, and pressing the call button at the house did nothing. Another couple arrived at the same time and had received no information either. The number on Booking.com sent us to a different number, which didn't answer at first. The other couple eventually got the instructions by message, while we got nothing despite messaging at the same time. Then we were told the room had been double booked. There was no apology. They blamed Booking.com, said they were trying to sort it out, and made me feel I was wasting their time by staying on the phone. That was especially unsettling when our call had lasted only two minutes. Since the other couple got in first, we had to wait. We were close to leaving while waiting for an update when they called to say the other couple didn't want to stay. I had an injured knee and we were exhausted from the drive, so we took the room. The doorknob kept coming off, and we nearly got locked in. They came the next day to 'fix' it by removing it and taping it. The private bathroom is outside the room and needs a code to enter, which should be made clear. I only noticed on the last day that the bathrobe was dirty because I hadn't used it before. For the price, the place is fine and the location is convenient, but the booking mess and the staff's attitude were awful.