Radisson Hotel Vancouver Airport

We enjoyed our stay, but our flight was cancelled, so we couldn’t stay another night. On Valentine night, Ana Taney came to our rescue and went above and beyond to help us. Another young woman at the customer desk also let us check out late while we looked for another hotel. Great place to stay, and the staff were AMAZING. Thank you for your kindness.

The room had a nice bed, but was big without feeling fancy, had a poor layout, and lacked even basics like a cup by the bathroom sink. One elevator was out, making things troublesome, and the one still working had several broken buttons. I didn’t feel safe. Breakfast was okay, nothing special. We booked the final night of our trip for the airport location and thought we’d pay extra for a treat. At check-in, they said our room on the third floor beside the Skytrain track would be noisy, and offered a $40 upgrade. I took it, and was told we’d get an even higher upgrade, to the 10th-floor Fraser Suite. The hotel needs a reset. Staff were smoking at the entrance, and shuttle drivers argued with coworkers on the phone while driving to YVR. It wasn’t terrible, but it wasn’t great. If I did it again, I’d choose a hotel half the price and go out for breakfast.

There were dead and live flies on the windowsill, the microwave was dirty inside, and the cold air return grate was filthy. I found dust on the mirror frame and grime on the bathroom light switch when I wiped it. The bathroom switch and door handle were dirty too. This is supposed to be a four-star hotel, and Radison Blu has a reputation for quality rooms and service, so the cleaning was nowhere near what I expected. The first room had urine all over the toilet bowl. I told the front desk I needed a clean room, but the second one had pet hair, dust, and goo on the furniture. The manager then gave me another room, saying he had checked it himself and assuring me it was clean. I shared videos showing the dust and dirty switch. He offered a breakfast voucher for the trouble, but I wouldn’t stay again at the price I paid. The managers need a better understanding of what counts as a clean room so guests can feel comfortable and safe.

For our two-night getaway, this was a great fit: clean, quiet, comfortable, and well placed for exploring Vancouver. We left the car parked and caught the SkyTrain from the station across the street, which was a treat. They also offer airport transportation. It isn’t the cheapest place in Richmond, and a few things are showing their age, but it worked perfectly for us.