Best Western Plus Saint John Hotel & Suites

The room was very clean, the beds were SO comfortable, and the friendly staff made us feel right at home. We had a great stay at the Best Western. We didn't have time to try the breakfast, maybe next time. My only complaint is that we couldn't bring our fur baby because they aren't pet friendly. I'd rate the stay 9/10.

The hotel was clean, the pool was warm, and they even folded my towel into a swan, a nice touch. The staff were super friendly and helpful from when I booked until checkout. I was in suite room 103 and could hear most people checking in, so the rooms are louder than you'd like. There's no hot tub. Breakfast wasn't great: it was a standard warm continental spread, but it all looked unappealing. We left the sausages alone because they looked like they were about to fall apart, the bacon was sitting in grease, and the danishes looked off. My wife said they were kind of stale. I'd give it 4/5 since breakfast is really just an extra.

We stayed October 9-11 in room 314 and had a bad experience. At first, the male representative who checked us in was good, but then we found pee stains on the mattress. Gross. The rooms are very old style, the wireless chargers didn't work, and there was no bathroom fan. Breakfast was the WORST we've ever had: cold fake eggs cut into jelly-like cubes, cold dried-out hash browns, and waffles that were cold despite sitting under a heater that wasn't working. I took one bite and they seemed like three-day-old soggy waffles. The yogurt fridge felt warm, so we were nervous to try any. We didn't eat. We paid 40,000 points. When I wrote a review, the manager didn't offer a refund. At checkout, the lady was rude and didn't ask how our stay was. I guess the hotel gets so many complaints. I called head office to complain and got a call from the "manager" today, which was a joke. He said the breakfast was actually half decent, which I thought was a prank, LOL. When I called back, the head office manager pretty much said it is what it is. Very disappointed. Would never stay here again.

Check-in went smoothly, the rooms were clean, comfortable, and modern, and the attentive staff served a great breakfast. Great hotel, everything was perfect.