Chaeyoung S.
I had to buy toilet paper at Coop because it hadn't been replaced, and the kitchen hadn't been tidied. The stand in the living room had fallen over, the previous guest's dirty linen was still there, and the room was dusty, with their ground coffee left behind too. When I explained all this and asked for a refund or discount, the staff member insisted the room was clean and tried to lecture us. She wouldn't listen, never apologized, and only offered to refund one person's cleaning fee. Her English wasn't very good, so we struggled to understand each other and she kept repeating the same thing. This left me with a bad impression of Swiss service. The room was overpriced.
