VISIMO Apartments St. Gallen Mühlensteg - Elegant. Quiet. Central

We had a great time here. The apartment felt new, and the city center was an easy walk away. They also have parking on site.

There are only two parking spaces for all those apartments, which made the situation even harder. We booked two apartments for CHF 840 from December 30th to January 1st. The Steigerstrasse apartment was practically uninhabitable when we arrived because it smelled overwhelmingly of smoke, like a smoking lounge. With children, staying there was out of the question. They offered us another place, which sounded promising at first, but at Mühlensteg one apartment had a strong musty smell, apparently from damp. Other reviews had mentioned this, and seem accurate. We asked for a rent reduction of just CHF 110 and were flatly refused. They said the smell was only our “subjective perception,” although Visimo had acknowledged previous damp or water damage. It felt like they were avoiding responsibility. We thought about contacting our legal insurance, but decided against it because it wasn’t worth the effort for that amount. After problems in both apartments, we felt ignored as customers. Anyone who books despite the bad reviews does so at their own risk, based on our experience. Visimo, if complaints keep being dismissed this way, there will eventually be consequences. Photo: Mühlensteg window in the morning...

Even though we didn’t spend a single night there, EH Apartments is holding on to our money unless the apartment is rebooked, which may or may not happen. We booked the Mercurio apartment in St. Gallen for my partner and me, but it was nothing like the listing photos. It was small and dark, smelled damp, and was clearly much smaller than advertised. We contacted them immediately and chose not to stay. They offered another room plus a second room for our things, but it wasn’t an equivalent or fair alternative. The hosts weren’t even in town to help us directly. We sent several polite messages, and my partner wrote a heartfelt letter asking them to show some empathy and be fair, but they still refused a refund unless it gets rebooked. This was especially frustrating at a sensitive time in our lives. We expected honesty and fairness, but felt ignored and let down. I’m sharing screenshots of our communication so people can judge for themselves.

We felt deceived. My partner and I booked with EH Apartments in St. Gallen (Mercurio), expecting the bright, spacious place shown in the listing. Instead, on arrival we found a dark, small apartment that smelled damp and was far smaller than advertised. We decided not to stay and got in touch right away. They offered a different room and another space for our belongings, but it wasn’t equivalent. The owner wasn’t even in town to help us properly. I sent several polite messages, including a personal and heartfelt appeal for a refund, but they said we’d only get our money back if someone else booked the room. That’s uncertain, and we’re left without accommodation while our money is withheld. It’s been stressful during an already vulnerable time. I’m sharing screenshots of our messages as proof.