Hotels in Hangzhou, CN
Shangri-la Hangzhou
About this property
Nestled on 40 acres of rolling hills and lush greenery along the northern shore of Hangzhou's famed West Lake, the Shangri-La Hotel Hangzhou offers a secluded retreat just five minutes from the city's downtown. This serene oasis provides convenient access to various business and recreational destinations, as well as culturally significant landmarks, including temples and pavilions. Guests can enjoy boat cruises and cycling trips on and around West Lake, and explore the nearby temple and tomb of revered Chinese patriot Yue Fei. The hotel features 198 beautifully appointed guest rooms and suites. Two distinctive restaurants, Shang Palace Chinese Restaurant and Coffee Garden, offer guests a variety of dining options. A 24-hour concierge and room service, massage, babysitting, dry-cleaning, and business services are also available. The hotel's business center, convention facilities, and event space make it an ideal venue for corporate gatherings or special events.
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Available for a fee
- Airport shuttle
- Free
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
1 / 5 Hillview King
- 36 m2
- 1 x King-size bed 150-183 width
- Satellite TV
- Make-up mirror
- Slippers
- Bathrobes
- Desk
- Toiletries
- 220V power supply
- Turndown service
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Safe
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1 / 5 Hillview Twin
- 36 m2
- 2 x Single bed 80-130 width
- Desk
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
- Mini fridge
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Bathtub: 1
- Shower: 1
- Toiletries
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1 / 4 Horizon Lakeside Gardenview Twin
- 36 m2
- 2 x Single bed 80-130 width
- Central heating
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
- Mini fridge
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Bathtub: 1
- Shower: 1
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1 / 4 Horizon Premier King
- 36 m2
- 1 x King-size bed 150-183 width
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Bathtub: 1
- Shower: 1
- Telephone in the bathroom
- Number of bedrooms: 1
- Smoke detector
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
10/10
Excellent Featured review
Lin R.
10/10
The hotel is close to the historical and cultural sites we learned about in school long ago, which makes it a great choice for a relaxing stay around West Lake. We loved our three nights at Silk Lakehouse by Shangri-La Signatures in November 2025, celebrating our wedding anniversary. Our stylish, well-appointed Premier lakeview room and the indoor pool were standouts. There were delicious breakfast choices, too, and the hotel offered distinctive Intangible cultural heritage workshops (intangible cultural heritage: traditional incense making, tea appreciation, clay sculpture, cloisonné handicrafts). Kudos to the friendly, attentive team who looked after us, especially manager Ulrich, Heidi and Sam at the concierge, the restaurant staff, and everyone else we met on the property. We’re already planning to return sometime next year. Happy to recommend the elegant Silk Lakehouse. Five stars.
MINA P.
10/10
The service at The Living Room restaurant was excellent, and the staff were exceptionally polite and friendly. They kindly offered us complimentary drinks as well. The food was very good, though the portions felt a little small. Thanks for the warm hospitality.
Daniel P.
10/10
There are lots of villas in the East and West wings, along with restaurants. The maps and staff guidance aren’t very clear in English, but the staff are kind and helpful.
Catherine C.
10/10
The service quality was outstanding, making this an excellent choice.
Amenities
Everything available at this property
60 Facilities
General Services
44 available- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Single rooms
- Double rooms
- Junior suites
- Suites
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Key Collection
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Car hire
- Airport Shuttle
- Room service
- Laundry service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Grill/BBQ
- Café
- Non Smoking Area
- Smoking area
- Highchairs
- Banquet hall
- Audio Visual Equipment Rental
Accessibility
2 available- Accessible rooms
- Wheelchair Accessible
Internet
1 available- Wi Fi
Parking
1 available- Car park
Meals
4 available- Bar
- Restaurant
- Poolside snack bar
- Air conditioning in Restaurant
Business Services
3 available- Conference room
- Meeting room
- Business centre
Pool and beach
1 available- Outdoor freshwater pool
Sports
3 available- Golf course
- Bicycle hire service
- Gym
Room Amenities
1 available- Connecting rooms
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus 白堤
163 m 2 min walk
Closest Ferry 三潭映月码头
1.4 km 18 min walk
Top attraction nearbyYue Fei Temple
239 m 3 min walk
Dining nearby 20 Restaurants
96 m 1 min walk
Attractions
20- Yue Fei Temple239 m 3 min walk
- Baoshi Mountain1.1 km 14 min walk
- Hangzhou Botanical Garden1.3 km 16 min walk
- 苏堤1.4 km 18 min walk
- 保俶塔1.5 km 18 min walk
Restaurants
20- 樓外樓, 孤山, 西湖96 m 1 min walk
- Costa Coffee, 西湖286 m 4 min walk
- 星巴克(曲院风荷店)390 m 5 min walk
- Shang Palace 香宫437 m 5 min walk
- 星巴克438 m 5 min walk
Transit
20- 杭州萧山国际机场Airport28.0 km
- 白堤Bus163 m 2 min walk
- 西泠桥Bus285 m 4 min walk
- 新新饭店Bus466 m 6 min walk
- 新新饭店Bus592 m 7 min walk
Stay rules
Important conditions for your stay
Check-in14:00Front desk timing
Check-out12:00Departure timing