Hotel COZi Harbour View

The location was okay, with an MTR station nearby, but the room itself felt old and dated. The beds were awful, with springs poking into my back, and the thin walls let through every word from neighbouring rooms. Staff at the desk were also very rude during check-in. For the same money, there are much better hotels nearby. At best, this felt like a 2-star hotel, with none of the amenities I’d expect from a 4-star place.

I made a reservation well in advance for two adults, with check-in on 22 November 2025, and paid in full. Before arriving, I contacted the reservations team several times by email and phone with a straightforward request to add the second guest’s full name to the existing booking. Staff repeatedly ignored or refused the request, referring vaguely to “system limitations” or “policy restrictions.” That left me facing possible extra charges, delays at check-in, or even the risk of being denied the room I had already paid for. This is unacceptable service. The booking was for two people from the start, I asked well ahead of time, and adding a name is a routine administrative task that takes less than a minute at a professional hotel. This lack of flexibility and concern for guest satisfaction has led me to cancel my stay. I no longer want to stay at this property, and I’ll book somewhere else where the staff values and respects its customers.

I booked the room for six days, and the facilities seemed quite comfortable. It came with a mini refrigerator, electric kettle, safe deposit box, TV, and a huge bed. The amenities were complete too. There was no mineral water, though, so you have to buy it.

The location was the main reason for my two stars. It’s close to the waterfront and an 8-10 minute walk to the MTR. My second room, from October 30 to November 3, wasn’t as bad as the first one, but after what I saw there I have serious doubts about the hotel’s overall hygiene. I’ve travelled in different countries for over 40 years and can’t imagine this happening at a HOTEL like this in Hong Kong. I first stayed from Oct 25 to 26 for 2 nights, then returned for 4 nights. The bathroom in the first room was horrible. Please look at the photos. Even my own home wouldn’t have hygiene like that. How much would it cost to replace a shower hose? It suggests the cleaning team doesn’t care, and neither does management, at least not for a long time. There was also a problem with the reservation my niece made through Trip.com. At first check-in, the front desk said the booking had another name and they couldn’t give me a room until it was clarified. I had to leave for dinner, and they asked for a HK$500 deposit. Why? I had already shown the online reservation receipt. The front desk staff seemed like teenagers, or maybe fresh graduates, and their uniforms looked like ordinary hotel porter uniforms. I didn’t feel welcome as a guest. The room was very basic, with only a kettle and some tea bags. There was no coffee machine, ice bucket, or bottled water. The bed wasn’t soft or bouncy. There were two packs of toothpaste and toothbrushes in the bathroom, but after seeing how it was cleaned, I didn’t dare touch anything. The location earned the two stars, and I agree with reviewers who said two stars was already generous.