Wake Concept Hotel

The room is small by American standards, but it was completely adequate, and Hong Kong doesn’t have much indoor space anyway. The location worked well for us: we could walk along Nathan Road and enjoy the Kowloon vibe, get to buses and the MTR easily, and try the neighborhood’s little restaurants. There’s also a lovely shared balcony. It was fun to sit out there while jet-lagged and watch Nathan Road wake up. The hotel has books in different languages and for different ages, too. I donated the novel I’d finished on the plane and picked another one.

The MTR and airport bus stop are both close, and it’s an easy one-minute walk from Exit C at Yao ma tei. There’s a 7-Eleven on the way, too. The rooms are smaller than average but fitted out lavishly. My only issue was the hard, uncomfortable bed and pillow.

The shower has no door or divider, so water splashes across the bathroom and sometimes out of it. The room is a little small, though manageable if you keep your luggage in order. The hotel itself isn’t large, but the room was clean and quiet, with cold air conditioning and a drinking water filter. Check-in and checkout were easy. It’s on a main road and easy to find, near an MTR station, plenty of places to eat, and several 7-Elevens.

I booked a studio for four nights on 26 January 2026, knowing the regular rooms were small. The studio has twice the floor area, but both studios are on the first floor facing busy Nathan Road, with buses and nonstop street noise. The noise was so bad I couldn’t sleep. Staff offered earplugs, but since I was travelling alone I wanted to stay alert in case of a fire or another emergency, so I didn’t use them. My bed was hard and the pillow didn’t support me, and I barely slept that night. The toilet and shower are in one open room with a single door and no divider. One evening the toilet leaked foul water into the shower area. A front desk staff member wrapped towels around the toilet, leaving the whole space wet and smelly, and dirty footprints on the towels I was meant to step on. I showered in those conditions. My fabric slippers got wet, and the replacements staff gave me kept getting wetter each time I used the toilet. The shower itself is awkward to use: there’s no towel or clothes rack, and the handheld shower head has no adjustable lever on a pole. Turning the taps back on to adjust hot and cold water while shampooing or soaping is such a hassle that water gets wasted. The floor tiles are slippery when wet. There are no hot or cold drinks, just a kettle, cups and stirrer, so I bought green tea bags at Wellcome supermarket. The room door also had a double lock that needed delicate adjustment. A male front desk staff member came up to show me how to work it, but as a solo female traveller I didn’t feel safe with a lock that unreliable. The next morning I asked to change rooms, but didn’t want to downgrade to a regular room half the size. The duty manager agreed to cancel and refund my remaining three nights. His staff helped me book three nights at nearby Hotel Madera, at different prices each night, and I had to change rooms every night. It cost more than double what I’d paid at Wake. Several hours after I checked out of Wake after just one night, Trip.com called to confirm cancellation of the remaining three nights. Then I got an email saying I had to return to Wake or face a cancellation penalty, which made it seem the hotel had changed its mind. After a lot of back and forth with Trip.com staff Jenniffer and Morris, the remaining nights were cancelled and I received an equivalent refund. Update 2/3/26: Wake’s general manager Darryl Agon clarified that Wake had not withdrawn the verbal cancellation and refund agreement, and the Trip.com email about cancellation failure had been sent by mistake. The location is handy, right by Yau Ma Tei MTR, with an easy Airport bus A21 connection, plus plenty of eateries, shops and a supermarket. The studio is barrier-free for wheelchair access, with grab bars and a pull-down shower seat. Amenities include shampoo, conditioner, shower gel, hand soap and bedroom slippers. But both 25sqm studios are on the first floor, so if one has a problem the only likely replacement is the other studio next door or a downgrade to a small regular room. The regular rooms are only 11sqm, tight for two people and two suitcases, and the toilet and shower have no bottom dividers to keep the floor dry. The studio’s toilet and shower also can’t be used by two people at once. The hotel faces Nathan Road, with busy traffic and people outside, and it stays noisy until 2am. For me, the bad sleep, wet bathroom and unreliable lock made this a bad experience.