Hotel Portal del Río
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 13:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Camila H.
The staff kept the air conditioning off whenever we left the key in the room, so after a hot day outside we'd come back to a hot room. The rooms were tiny, the hot water barely worked, and the place felt like a hospital. There's no pool or anything like that. We also had trouble sleeping because loud music carried on until 6 a.m. The hotel sits in a noisy, urban neighborhood that runs into a rural area, with factories around and nothing to do nearby. It's not close enough to the malecon to walk there, and we felt unsafe in the area. There's an armed guard by the door around the clock, something I've never seen at a hotel. I'm not sure how secure the hotel's systems are. After our stay, I started seeing charges from different stores that I hadn't bought anything from. My information was stolen after we stayed there, and I lost hundreds of dollars. I wouldn't recommend this place. I also think they may have had people write fake reviews, because the hotel is substandard.
Rafael C.
The hotel is right by the conference center Puerta de Oro, so it was extremely convenient for anyone attending a conference there. It's simple but very well maintained. The staff were polite and always ready to help, which mattered a lot as a non-Spanish speaker. The restaurant food was good and fairly priced, and room service was free. Indoor parking was free too.
Leonie V.
Stay away at any cost.
oscar J.
From the outside, the hotel looks nice, but the reception service was awful. We got to our room and found that the air conditioning didn't work and the bathroom was dirty, with urine stains. They told us on arrival that TV service wasn't available, but showed no interest in fixing it or offering another solution, even though it's one of the hotel's services. We canceled the reservation, asked for a refund, and went elsewhere. The place doesn't look like its advertised photos.
Amenities
Everything available at this property
General Services
37 available- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Security guard
- Express Check In/Check Out
- Chapel
- Garden
- Terrace
- Private Check In/Check Out
- Reception desk
- Allergy Free Rooms
- Room service
- Trouser press
- Indoor Fireplace
- Smoke Detector
- Locker
- Iron and board
- Ironing
- Laundry
- Safe Deposit Box
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Diet menu (on request)
- Packed Lunches
- Car rental
- Transfer services
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
- Bowling
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Internet access
Parking
1 available- Electric car charging
Meals
10 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Common kitchen
- Restaurant
- Snack bar
- Vending machine
- Poolside bar
- Bottled water
Sports
2 available- Free bicycle rental
- Bike rental
Room Amenities
6 available- Non Smoking Rooms
- Soundproof rooms
- Family room
- Cable TV
- TV
- Hairdryer
What's nearby
Explore attractions, restaurants and transport around the hotel
108 m 1 min walk
388 m 5 min walk
320 m 4 min walk
82 m 1 min walk
Attractions
20- Gran Malecón320 m 4 min walk
- Gran Malecón - Caimán del río563 m 7 min walk
- Gran Malecón del Río - Sector Recreativo1.4 km 17 min walk
- Zoológico de Barranquilla1.6 km 20 min walk
- Malecón del Río1.9 km 24 min walk
Restaurants
20- Coconut Restaurant82 m 1 min walk
- Panino Cucina Italiana85 m 1 min walk
- Comidas Rapidas Santy100 m 1 min walk
- El Gran Tsunami272 m 3 min walk
- Ofo Barliza276 m 3 min walk
Transit
20- Aeropuerto Internacional Simón BolívarAirport63.2 km
- Parada A8-1Bus108 m 1 min walk
- Parada A8-1Bus215 m 3 min walk
- Parada A8-1Bus258 m 3 min walk
- Gran Malecón del RíoBus320 m 4 min walk

Stay rules
Important conditions for your stay