Hotel Chalet El Castillo by Majuva

The people at Hotel Chalet El Castillo made our stay feel personal from the start. Alejandra, Marien, and Jairo were warm, attentive, and ready to help with anything, including sorting out food when we wanted to order in and checking that we had everything we needed. The peaceful, charming setting added to that feeling of being welcomed into someone’s home. We left grateful for all their kindness. A lovely place for comfort and genuine Colombian hospitality.

Valentina, the owner and manager, was incredibly caring when I told her the dogs barking at night were bothering me. There’s a nearby “dog hotel” and training park, so the family room near the street may not suit light sleepers or anyone bothered by dogs. The rest was fantastic: the hotel is beautiful, and breakfast had great options. Valentina might be the nicest person on earth.

The garden and quiet neighborhood made this elegant house feel wonderfully restful, with birds chirping through the day. The team made me feel like family, especially when I celebrated my birthday there. Don Jairo, Señora Marien, Alejandra, Valentina, and everyone else, thank you for such a warm stay at El Castillo. Breakfast was delicious each morning, and the staff were some of the friendliest we met in Colombia. There’s a large pool, prompt laundry service, and a music and games room. The team also helped with information on tours around the coffee valley and transport. A supermarket, pharmacy, and a few nice restaurants are about a seven-minute walk away. One of the best places we stayed on our travels, especially for comfort, relaxation, and personal hospitality.

The breakfast was delicious, and the staff gave us really useful tips about the area. They went out of their way to make the whole family feel comfortable. I’d definitely recommend it.