Rose suites and rooms

We read other guests’ comments and blocked our credit card before anything could be charged. The hotel first messaged us to say payment had to be cash at check-in, then tried to charge our card just hours before arrival. Similar things had apparently happened to other people, and we’re reporting it to Booking.

My booking was for no prepayment, but three days before the trip they said their card terminal was broken and they’d accept cash only. Less than four hours later, I got a notice that they’d tried to process my card details. I sent six messages asking what was going on and called three different numbers, but nobody replied. Then they canceled the reservation three hours before check-in with no explanation. Very bad customer service. Don’t trust this business with your card information, and save yourself the stress of booking here. Not reliable at all.

We booked without prepayment. A few days before the trip, they told us the payment terminal was malfunctioning and they would only take cash, yet a few hours later we were notified they were trying to process our card details. We messaged several times and called different numbers, with no response. The reservation was then canceled just three hours before check-in, without any explanation. This was the worst accommodation booking experience ever, and the place doesn’t seem trustworthy at all.

I booked a room through Booking a month ahead, with payment due on arrival. Three days before the stay, I was notified that the reservation had been canceled. When I checked again, rooms were still available for those same dates, but at twice the price.