Mokni's Palais Hotel & Spa

The wellness facilities were the standout for me: they were relaxing, well organized, and added a lot to the stay. The food was very good too, with a consistently high standard and care in how it was prepared. From the start, the staff were friendly, attentive, and professional, which made me feel looked after. I had an excellent experience at Mokni’s Palais Hotel & Spa and would happily come back and recommend it.

The hotel room was quiet, and I could turn the heat up as much as I wanted. Breakfast was plentiful and very good, and the fitness studio was good too, with cold and hot water, tea, and espresso available before noon. The historic spa area is beautiful, and the town is easy to get around on foot even if you're not very fit. The bistro meals weren't great, though at least they weren't too expensive. Bring your own sandals, but if you forget, the hotel sells them. You probably get the best value if you really enjoy saunas. The cold was the part that spoiled an otherwise pretty good stay. I was there for two winter nights, and both the hotel and spa felt oddly chilly. I ended up getting sick afterwards, even though I'm usually very careful. The staff were sick too, and the breakfast room was so drafty I wore two pairs of thick pants. Moving between spa areas and sitting in the bistro while completely damp felt about 2-3°C too cold. Heated racks for towels and robes would've helped a lot. Staff were friendly, but seemed a little lost at times; I would've liked a bit more confident professionalism.

The spa was spotless and excellent, and we left feeling refreshed. We loved the hourly aufguss sessions, especially the ice tea and music sessions and the different scents. The Moorish room was a beautiful spot for lunch. We had pizza and flamenkuchen, both tasty and reasonably priced. A lady who spoke English translated the spa's history for us, which we were glad to learn about. We had a fantastic two-night stay, with Palais Thermal entry and a champagne breakfast included. Our newly refurbished suite had very comfortable beds and quality bedding, so we slept really well. The bathroom was spacious and indulgent, with both a bath and shower. The mini fridge was empty, but we brought our own wine. They also provided fluffy towels and robes for use during the stay.

The included breakfast buffet was fantastic, especially the fresh fruit smoothie, which you have to try. The manager was kind enough to show me how to open the room door: it looked like there was a problem, but I just needed to push it firmly without turning the knob. The owner or manager seemed to speak English well. One thing to plan for is reception's set opening hours. Let them know ahead if you'll be leaving early or late. The internet barely worked for a few hours during my two-night stay.