Avery S.
I liked being beside the historic square, with all that beautiful architecture nearby. Having a whole one-bedroom apartment instead of just a hotel room with a counter was nice, and the staff seemed to be trying. But there were quite a few frustrations during our five nights. The bathroom kept smelling of urine, the floor edges looked dirty, and the shower water kept swinging from too cold to dangerously hot. The curtain didn't reach the tub edge, so water splashed onto the floor, and it was unpleasantly damp inside the rolled-up plastic. The entrance alley also reeked of spoiled fryer oil from the restaurants downstairs. We never found out whether or how often the room would be serviced, and it wasn't serviced at all during our stay. It would've helped to know how to get fresh towels or where to put the growing trash. The kitchen had no microwave, so food had to be heated on the stove. The cutting board had a persistent odd smell, some dishes didn't look clean when we took them out, and the sharp knife we requested from the desk was so bad we gave up on it after the first day. The washing machine was confusing and took forever, and we had to buy our own detergent. There was also a lot of confusion when we asked about using the gym: one hotel sent us to Suitess, and Suitess thought it was Hilton. It was all rather clumsy. Apparently the hotels around Frauenkirche are run by the same conglomerate and share resources, including photos, so the pictures don't necessarily show the property you're actually getting.
