zum weißen Ross

I booked through Booking.com and included a couple of questions to clear up some details. They accepted the reservation but never answered. Over roughly a month I followed up twice through Booking.com, emailed the hotel directly twice, and even asked my son, who lives in Germany, to call and get them to reply. I sent every message in both German and English, but heard nothing at all. In the end I cancelled because I didn’t feel confident the business was professional or trustworthy. It was very disappointing to get so little support, especially since all the other places we stayed were very helpful.