Happy Kienberg

The way my companion and I were treated was unacceptable, and this review remains an account of that experience. I booked a room with a dog, but apparently bringing the dog wasn’t okay, and we were told to leave immediately. We were spoken down to, loudly, interrupted, and blamed for an email that arrived a day after we got there. I left in tears. There was no reason to be so rude and loud. After the owner responded, I still felt the response showed no willingness to take responsibility for how the situation was handled. Whatever rule violation the owner believes I made, being shouted at, repeatedly interrupted, and lectured without a chance to speak was unprofessional and deeply distressing. Saying I only “felt” they were shouting, instead of acknowledging the raised volume, reinforced that impression. As a highly ranked Google reviewer, this is the first time I’ve ever given a hotel one star, and I didn’t make that decision lightly. My experience was genuinely negative and left me in tears. Guests should be able to share honest reviews, and how a hotel handles problems matters even when there’s a misunderstanding. My review reflects what happened to me, and I stand by it.

I don’t usually write reviews about bad experiences, but this was completely unacceptable. I accidentally booked the wrong date, cancelled within the allowed period, and then booked the right date. That was my mistake, and I apologized. I also had car trouble, which I managed to sort out fairly quickly, but it put me about an hour past the check-in deadline. When I arrived, a man around 5’10”, white, and probably in his 40s lectured and yelled at me. He said he worked 13 hours a day, customers never respected him, we should read the contract, and we were wasting his time, among other things. I calmly asked if he wanted me to leave. He kept shouting and lecturing, so I asked again if he preferred that I go. He still wouldn’t stop, and I eventually said I’d had enough and would take my business elsewhere. I never got past the lobby. I wouldn’t recommend this place at all, and I hope nobody is attacked by this man someday.

We really enjoyed the apartment, especially its view and location!

Great.