Alina P.
The room wasn't ready for a guest when I arrived: the bed had the previous guests' used sheets, the towels were dirty too, and the apartment was generally untidy. I got in late and had to leave at 6 am, so I had no real choice but to sleep on that bedding and use the unwashed towels. I sent photos and timestamped screenshots to both the property and Booking.com. More than a week later, neither had offered a proper solution. Booking.com gave me almost no useful help or apology, and the €10 compensation for a €60 stay is nowhere near adequate. This was extremely disappointing, and I can't recommend a place that rents out a room in this state.
