Apartamentos Cocó

The location is good, but I wouldn't recommend the apartment. The beds creaked at the slightest movement, so the night was unpleasant, and the sofa was falling apart. The walls and ceilings had stains, cobwebs, and blackened corners in the bathroom. The kitchen was especially dirty: greasy cupboards, a grimy microwave and hob, dirt all over, and cutlery that felt sticky. The place needs a lot of work on both cleaning and maintenance.

Heating worked well, so it might do for a short stay. The location is good, but the apartment really needs a proper clean. I found beer cans behind the sofa when I moved it, and the kitchen cupboards were in poor shape. The floor was so slippery it felt like an ice rink, and the beds weren't very comfortable.

Being right in the center of Ávila makes it easy to get around. The place wasn't badly cleaned, but the apartment itself needs attention: several things were broken or left half assembled, quite a few bulbs were out, and there wasn't much kitchenware. The refrigerator was badly positioned, too. They could have chosen one with the door opening the other way.

We have visited Ávila around this time for years, and this was by far our worst stay. I don't usually write negative reviews, but I feel people should know that our experience didn't match the photos and ratings on Booking.com. I can't recommend Apartamentos Cocó unless the owners deal with the neglect, odors, and service problems. The place has potential, but it needs a proper review and update, with attention to basic details. We were traveling with a child, and the strong tobacco smell throughout the living room, bedrooms, and bathroom was especially unpleasant, despite the no-smoking policy. At first there was also an overpowering smell of cleaning products, so we aired the apartment out for hours. That only masked the tobacco odor, which stayed with us throughout the visit. Getting in was a problem from the start. We'd booked months ahead and received the usual confirmation, but at the agreed 3:00 PM arrival time we were left outside with our luggage, no key, and no one to meet us. We tried the app without getting a response, then called. A manager arrived about twenty minutes later. The explanations changed, first it was extra cleaning, then keys left inside, which felt unprofessional and made us uncomfortable right away. Inside, the condition fell well short of the listing photos. There were scratched walls, dead bulbs, tired furniture and appliances, dust in the extractor fan and corners, a greasy range hood, and a dirty, noisy fridge. The sofa wasn't big enough for our group. The TV was too close to it, and opening the fridge door was awkward. Some items were broken or patched up, and the apartment wasn't well soundproofed. A tile at the bathroom entrance was broken and the toilet leaked. Several rooms didn't have enough light. The building added more hassles. There was no working elevator, so we had to carry heavy luggage up the stairs. The stair lights were on tight timers and went out too soon. Doors squeaked or slammed, and the front door made the whole experience noisier. Service felt impersonal, too. Apart from a standard welcome and goodbye message, we had no human contact beyond the check-in problem, and management seemed distant, doing only the minimum.