ELE Mirador de Santa Ana

I booked at 9 pm, just before boarding a train from Madrid to Avila, and left a note saying I’d arrive at midnight. When I got there, the woman who answered the doorbell asked if I had a reservation, then told me to wait. My child and I were left outside the hotel at night for an hour. I called again after 30 minutes and many more times, but she never answered or came to check us in. I finally left to find another hotel. Four days later I saw they’d charged me for a night I never spent there. I had to return to the hotel, and they refunded the charge.

The room was clean, but that was about it. There was a hole in the bed cover, and the TV seemed ancient. When I mentioned both at reception, they said that was just how it was. Breakfast was disgusting, and I was told I couldn’t cancel it. I booked two nights for my wife and me, but got twin beds instead of one full bed. The first night, the receptionist said it couldn’t be changed and told me to come back the next day. When I did, she said I should have come in the morning. Disappointing.

It was a decent enough stay, though nothing particularly good.

The price per night was really good, and I’d definitely pick this place again if I return to Avila. I appreciated how caring one of the cleaning staff was. It was also the first time I’d stayed somewhere close to both a bus and a train station, as well as downtown.