Complejo turístico Fuente de la Salud

The setting was lovely, with gardens, a pool, and incredible views over Baena. There was plenty of parking too. The rooms were clean and comfortable, and the place had everything we needed for a rural break. Highly recommend!

At 41°C (106°F), with small children, the pool was our only way to cool down, but it was closed after 9:00 PM and didn’t open again until noon. In the afternoon the owner’s daughter came to swim, leaving the guests out. It felt surreal. The rooms were quite dirty, and the duvets were on the beds without covers. The owner was very unpleasant and treated guests badly. A very bad experience.

None of the four of us could sleep on the sofa bed. It sank and made resting difficult, and honestly it wasn’t fit for a dog. We’d rented for two adults and two children, but ended up sleeping four people in two €90 beds for €120. The bed came with a comforter and sheet; to cover up, the only option was a mattress protector stained with nail polish, or something like it. I wish I’d taken a photo. The apartments were dirty too. The pool tables couldn’t be used, the skimmers were full of dirt, and the floating bottles with chlorine tablets contain boric acid, which has been banned in Spain since 2022.

The location is convenient and close to town, but the rest of the complex left a lot to be desired. The grounds looked neglected, almost abandoned, and the rooms weren’t clean, especially the kitchen. The scourers were broken, some cutlery and utensils were missing, and the appliances were very worn. There were also torn curtains, uncovered duvets, only half a roll of toilet paper, and a sagging sofa bed. For a complex rated with 3 keys, I’d expect at least a small restaurant. In the height of summer, the common areas should have air conditioning at night too. It was turned off at 9:00 PM when it was 40 degrees. The pool hours were very limited, though I understand everyone sets their own rules. With all that, the price was plainly no bargain, and not reasonable either. The owner's reception was polite, but when guests raised complaints or suggestions with her husband, he wouldn’t accept them and spoke rudely and very despotically. In my view, customer service is fundamental to any business. I’m certain, with regret, we won’t return to this resort. I’ve seen negative reviews get aggressive replies, so if you respond to mine, please do it politely and respectfully, as I have.