Villa Maer

The house was pleasant to stay in and looked much like the photos, though it seemed a little less fresh in person. We especially liked the barbecue area. The patio bench had no cushions, which we hadn't been told about before arriving. The water also kept changing from hot to cold, as some other reviews mention, but on holiday we didn't find that too serious. The downstairs bedroom mattress was really uncomfortable, so the guys ended up sleeping in the living room, which wasn't in the best condition either. We were told a housekeeper and gardener would come by, but the agency couldn't say which day or at what time, so it was hard to relax. The worst part was dealing with the agency. When we arrived, they surprised us by asking for a €150 deposit per person, even though we'd paid the full amount six months earlier. We'd called two days before arriving and were told that after online check-in, only the normal tourist tax remained. They asked for €600 in cash, then €600 by credit card. We refused because this hadn't been disclosed. Even so, the agency took two of our card numbers, although the cards were already on Airbnb. We were missing two pillowcases and three sheets. We phoned the next day to ask for them, but the agency refused, saying they'd given us the correct number. We ended up buying them ourselves. On the last day, we went in to ask for a complaint form, not for money but because of the poor welcome and lack of professionalism. Some of us work in the hotel industry in Europe. The agency manager began denying what had happened and spoke to us rudely. She said they'd told us to come to the office, even though I have the call recorded where they said they couldn't give us more sheets. One receptionist also confirmed our account was true. We said it wasn't right to demand a €1,200 deposit without warning. The manager said it wasn't her problem because we'd booked through Airbnb, and that they routinely do this to every group of young people. We're in our thirties. Despite all that, it's a pretty house, and we got along really well with the very kind neighbors. The agency's service was poor, including providing a shower gel bottle no bigger than a toe for seven nights and eight people.

There was lots of room inside and outside, and the house was quiet. The kitchen was fully equipped with plenty of accessories. Some chairs and loungers need replacing, probably from normal wear and tear, though perhaps there just hasn't been time to do it.