Area Serrano

The receptionist was a very kind woman, really the only good part of an otherwise awful night. Other guests were shouting and banging on doors and walls until 2 am, and hotel management did nothing. Maybe it was just bad luck, but I wouldn’t stay again.

I’ve stopped here several times on trips between Portugal, Santander, Bilbao, and the UK. For a long journey when you need an overnight rest, it’s a good fit, though it’s more of a motel than a hotel and local people use it too. There’s a gift shop, restaurant, and bar. The en suite rooms are pleasant, clean, and nice, with table service.

For 28 euros overnight, I got more than I expected, so price should count when rating a hotel. It was very clean and comfortable, the receptionist was super friendly, and it’s a 15-minute drive from Burgos. I definitely recommend it.

The receptionist was polite but couldn’t do anything to help. Our room was cold, with no way to warm it until the central heating came on, about three hours after we arrived. At dinner, a pre-booked local football team took over the restaurant service. We joined the queue but were told to wait until everyone in their group had been served. Hopeless. You get what you pay for, I suppose. Never again.