Maya R.
The location may be beautiful, but the service, cleanliness, and overall stay fell far below what we expected. The rooms also need urgent renovations. We came for a special occasion, and I had asked in advance for a well-lit room. Instead, ours was dark and depressing. When we arrived late in the evening, I found at least six hairs in the bathroom, along with visible dirt and poor cleanliness. We complained, and the reservation manager eventually agreed to move us the next day, which we appreciated, but the experience was already spoiled. From the start, the atmosphere felt cold. Staff barely acknowledged us, showed no warmth, and the receptionist was rude and dismissive. When we left, nobody offered help with our luggage, said goodbye, asked how our stay had been, or even made basic eye contact. No good morning, no thank you, nothing. It felt like guests were just an inconvenience. I really wonder about the positive reviews.

