Room Information
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
Recent reviews shared by hotel guests
I wouldn't recommend this for families. The neighborhood seemed old and not especially family-friendly, and the apartment felt quite far from the city center. Space was a problem: both bedrooms were too small for two people to be comfortable, and the living room was small too, with the kitchen in it. The AC kept switching itself off under its automated energy-saving system. At night the room got hot enough to wake us, and our sleep suffered. We had booked for six but were given just two towels. Even after showing proof of the booking and guest count, we were told staff had finished their shift and we'd have to wait until the next day for more. We were leaving that morning, so that wasn't helpful. Customer service and housekeeping weren't useful, either. Check-in was more complicated than it needed to be. They also require a €300 card authorization for the security deposit, more than six times the price of our one-night stay, which felt excessive. After sending many requests, they extended checkout by only an hour.
The room had a horrible cigarette smell left by previous guests, and the staff were rude and unhelpful. They blamed us for problems they should have dealt with. We were allowed to leave our bags early, but the previous guests still hadn't checked out and the host hadn't checked the room. We ended up paying for luggage storage.
Easy to access, with a roomy bathroom and plenty of space overall. Everything felt new, complete and tidy. A really nice place.
The neighborhood was unpleasant, and I expect the staff will reply to this with a pile of lies, as they did on Booking.com. I've never encountered staff who showed such disregard for guests. At Dobo Homes Madrid San Diego, the service fell well below an acceptable standard. Before check-in we reported a very strong cigarette smell, but nobody took action or offered another room. We were allowed in early to leave our luggage and reported it again immediately. We kept seeing other cleaned apartments sitting vacant, yet they wouldn't move us. Inside, the smoke was almost unbearable, tobacco remnants were visible on the floor, and wet bits of paper were stuck to the ceiling over the bed and falling onto the bedding. I don't know what they were from. The bathroom door handle was damaged and someone got stuck inside. It was very difficult to reach the property. Calls often went unanswered or were rejected, and replies to our reports came late and weren't adequate. A cleaning crew came and confirmed the problems, but nothing was fixed, and the property manager never came. We spent most of the stay trying to get help and sort things out instead of using the accommodation. We got no effective support. I'm also concerned that the property representative gave an account during the investigation that didn't match what happened. They said he repeatedly tried to contact us and inspect the room, and that we prevented him, but we spent the whole trip trying to reach them and asking for someone besides the cleaning staff to inspect it.
Everything available at this property
Explore attractions, restaurants and transport around the hotel
74 m 1 min walk
567 m 7 min walk
2.6 km 33 min walk
134 m 2 min walk
Important conditions for your stay