youssef M.
We came with a group of friends and booked 18 rooms for three nights over the weekend. We’d stayed at this hotel before, and at NH Collection too, but this will be our last time. Adios NH. The receptionist’s welcome and behavior were the worst I’ve ever experienced at a hotel. We asked simple questions and kept getting negative answers with a very bad attitude. Their body language was awful too. I had to escalate the matter just to be treated with respect and listened to when I asked for a direct cancellation.
