BQ Alcudia Sun Village - All Inclusive
About this property
A great hotel to have a nice rest before long walks around the city. Hotel "BQ Alcudia Sun Village - All Inclusive" is located in Muro. This hotel is located in 10 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Platja dels Francesos, Cova de Sant Martí and Alcudia Beach.
Popular facilities
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, German, English +1
- Smoking
- Smoke-free
- Children
- Family friendly
Rooms
Reference price
Standard Double room with balcony
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- balcony
- blackout-blinds
- desk
- heating
- microwave
- mini-bar
- private-bathroom
- shower
- tea
- tea-or-coffee
- telephone
Standard Double room with balcony: Room Amenities
- toiletries
- towels
- tv
- wardrobe
- wi-fi
1 Bedroom Family Apartment with balcony
- Private bathroom
- air-conditioning
- balcony
- blackout-blinds
- desk
- heating
- kitchen
- microwave
- mini-bar
- private-bathroom
- shower
- tea
- tea-or-coffee
1 Bedroom Family Apartment with balcony: Room Amenities
- telephone
- toiletries
- towels
- tv
- wardrobe
- wi-fi
1 / 1 1 Bedroom Standard Apartment
- Private bathroom
- air-conditioning
- balcony
- blackout-blinds
- desk
- heating
- microwave
- mini-bar
- private-bathroom
- shower
- tea
- tea-or-coffee
- telephone
1 Bedroom Standard Apartment: Room Amenities
- toiletries
- towels
- tv
- wardrobe
- wi-fi
1 / 6 1 Bedroom Twin Apartment with balcony
- 2 guests
- twin beds
- Private bathroom
- balcony
- private-bathroom
Guest reviews
Recent reviews shared by hotel guests
The location and the entertainment team were the only real bright spots on our second stay. The team was fantastic, and we felt very welcome the first time we came. The second visit was the opposite. After ten days of problems, we'd advise booking with caution and wouldn't return. Other guests we spoke to were having issues too. We first booked in 2024 and had an amazing stay, so we returned for a longer visit in September 2025. This time, my partner cut her foot on a broken tile in the room. Reception showed no sympathy or care. Workmen came to fix it, leaving us without access to the room for half a day. When we got back, it was filthy with their debris, and it stayed that way for part of our trip. Cleaning was clearly worse than the year before: rooms weren't mopped daily, dust built up in thick layers within a few days, and it seemed they only emptied the bins. Bedding wasn't changed, and the towels had stains and holes. We tipped the cleaner on our first visit because they did such a good job. Food was mostly okay, but things from the pool bar were usually cold or lukewarm. At the end of the day, nobody cleared plates and glasses, which attracted pests. During a few rainy days, the hotel closed everything, providing no food or drink for guests who had paid all-inclusive, so we had to go out for lunch. The hotel looks tired, and it doesn't seem much is being done during the off-season. Disabled guests couldn't use the pool because the lift wasn't working, and it looked like it hadn't worked for years. Lifeguards were on their phones and not paying attention. Other guests had to help a little girl who was struggling while the lifeguards were chatting. We raised our concerns at reception, but little was done, and staff seemed sick of seeing us. We contacted our holiday provider, and the hotel denied everything and lied to them. Luckily we had evidence and managed to get some money back.
Food, drinks, and rooms were all on point, and the entertainment crew were friendly and engaging. I can't see why this is rated three stars. In my opinion, it deserves four or five. I'd definitely come back.
The staff were warm and welcoming, and the rooms were clean and comfortable. Jennifer deserves a special mention: she was helpful, professional, and went above and beyond, making my stay even better. I had a really great time here.
A lovely beach is just down the road, and the views are beautiful. The food was good quality, the pool was okay, and there was a small water slide area for kids. The poolside bar was great, too. The rooms felt a little narrow, and the nearby lake brought a few mosquitoes. Still, it's a good, fairly family-friendly place for a holiday.
We had a great holiday, with good food at every meal, a nice pool, and a fantastic entertainment team. The hotel is close to one of the best beaches. There are a few convenience shops across the road and more shops and restaurants about five minutes away. Other useful bits: a small gym, bike facilities, evening shows, and parking outside if you have a car. Cocktails were tasty and made to order, though there was very little alcohol in them, so you'd need quite a few to feel anything. The rooms are dated. We were given an accessible room with a wet room, and shower water went across the floor and into the hallway every time, slipping under the curtain. The shower head was broken and sprayed water through a hole at the top, but they replaced it promptly after we reported it. The spirits were extremely watered down, which was obvious when we asked for a few neat. The cocktails were watered down as well, and the cocktail bar didn't open until 5:30 p.m. There was always a queue, sometimes around 15 people with just one person serving. They strictly don't let you take cocktails or other drinks from outside the restaurant into dinner. We didn't know and went in with two cocktails, then got thrown out while we still had plates of food in front of us. We had to move outside, and after we'd relocated everything, someone told us we couldn't sit there either. It was ridiculous. I don't understand the rule when the restaurant serves wine and beer. They did let us finish eating as long as we didn't touch the cocktails while sitting there 🤷🏽♀️🤯
Amenities
Everything available at this property
General Services
70 available- Air conditioning
- 24 Hour Reception
- Currency exchange
- Smoke Free Property
- Heating
- Ticket assistance
- Garden
- Terrace
- Fire Extinguisher
- No elevators
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Telephone
- Cafe
- Microwave oven
- Packed Lunches
- Car rental
- Tour assistance
- Billiards
- Picnic area
- Sun Deck
- Ping Pong
- Water park
- Water fun
- Darts
- Family/Kid Friendly
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Number of floors (annexe)
- Apartments
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Laundry service
- Medical service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Concierge
- Sun terrace
- Luggage room
- Clothes dryer
- Café
- Highchairs
- Parasols
- Entertainment programme for adults
- Game room
- Picnic
- Snacks
- Non Smoking Establishment
- Squash
- Aerobics
- Basketball
- Volleyball
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Accessible rooms
Internet
2 available- Free Wi Fi
- Wi Fi
Meals
11 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Kettle
- Poolside snack bar
- Air conditioning in Restaurant
- Breakfast buffet
Business Services
1 available- Fax and copy machine
Recreation & Wellness
3 available- Doctor
- Massage
- First Aid Kit
Pool and beach
11 available- Swimming pool
- Outdoor pool
- Beach facilities
- Public beach
- Next to the beach
- Children swimming pool
- Beach
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungers
- Beach volleyball
Sports
8 available- Bike rental
- Mini golf
- Table Tennis
- Tennis court
- Fitness facilities
- Gym
- Bicycle hire service
- Tennis
Children
6 available- Playroom
- Children's playground
- Kids club
- Children playground
- Kids’ club
- Entertainment programme for children
Pets
1 available- Pets Not Allowed
Room Amenities
2 available- Non Smoking Rooms
- Family room
Languages
4 available- Spanish
- German
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
268 m 3 min walk
595 m 7 min walk
221 m 3 min walk
145 m 2 min walk
Attractions
20- Mirador reserva natural221 m 3 min walk
- FUN WORLD445 m 6 min walk
- Sunrise Viewpoint595 m 7 min walk
- Playa de Muro639 m 8 min walk
- Parc Natural de s'Albufera de Mallorca1.4 km 18 min walk
Restaurants
20- Restaurante Elisa145 m 2 min walk
- Las Palmeras151 m 2 min walk
- Burger King262 m 3 min walk
- Los Claveles298 m 4 min walk
- El Tabal Restaurante300 m 4 min walk
Transit
20- Aeroport de Palma - Son Sant JoanAirport43.3 km
- Las Gaviotas 2 (Platja de Muro)Bus268 m 3 min walk
- Las Gaviotas 1 (Platja de Muro)Bus289 m 4 min walk
- Ses Fotges 2 (Playa de Muro)Bus478 m 6 min walk
- Ses Fotges 1 (Platja de Muro)Bus578 m 7 min walk
Stay rules
Important conditions for your stay
Fees and optional services
Additional fees
Safe - Extra charge may apply
Hotel information
- Total rooms
- 207
- Floors
- 2
Electricity
- Voltage
- 230 V
- Frequency
- 50 Hz
- Socket types
- C, F
