MIM Baqueira Member of Meliá Collection

We regularly stay at Mim Baqueira – Meliá Collection as a family. We like the atmosphere, the excellent breakfasts and the location right by the ski lift. The Junior Suite rooms are a particular draw for us and, in my view, among the best at the resort. We still like the hotel, though its peak-season rates can be hard to justify when a neighboring hotel offers better rooms and amenities for the same price. Our latest visit included a frightening incident. After housekeeping had been in, I poured water into a glass in our room and took a sip. I felt a sharp piece of glass at my throat. A broken shard was at the bottom of the glass, nearly impossible to spot because it was transparent. I noticed in time and spat it out; otherwise, it could have ended very tragically. I immediately reported it to the Guest Experience Manager, Maria. She apologized and said she would speak to the supervisor, but nobody followed up, and the glass wasn’t even removed or replaced. This raises serious concerns for me about glassware checks and staff procedures, especially at a 5-star hotel and for suite guests. It was simply unacceptable. Since the hotel changed to the Meliá brand, I’ve also noticed a clear drop in service. Reception staff don’t seem familiar with Meliá loyalty benefits such as birthday upgrades. They say those options don’t exist, then acknowledge them only after you insist and show proof yourself. We also reported that the large floor lamp in our Junior Suite wasn’t working. We were told a technician would come, but nobody came during our three-day stay. At Hincha, we were charged €75 for an extra bottle of wine that we hadn’t ordered or drunk. Our total bill was already higher than other guests’ bills, which made this especially disappointing. The menu listed the same bottle for €65, yet it appeared on our bill at €10 more, with no explanation. For a restaurant presented as being by a Michelin-starred chef, I’d expect transparency and attention to detail to be absolute standards. With these problems, I’d consider the hotel only when the rates are reasonable. At high prices, I’d choose the neighboring hotel, where the service matches a 5-star standard and the rooms and interiors are better.