Seaside Los Jameos Playa

We stayed at Seaside Los Jameos for six nights last week, and came away with mixed feelings. The location is central for exploring the island, with doors opening right onto the beach promenade, which made morning walks and quick outings easy. The beach town itself is very touristy, though, and doesn’t feel local. Our renovated room was comfortable, breakfast had plenty of choice and worked well for families, and the kids’ pool was warm with fun slides. Our 8-year-old loved going to the kids club every day, and the animation team was amazing. I’d recommend it to friends with children 8 and under, or to my parents in their 60s, who’d enjoy the contained resort atmosphere. Service was the biggest letdown. In six nights, nobody asked how our stay was or whether we needed anything. Staff seemed on edge, so I’m not sure how happy they are there. There’s no pool service, and the arcade token machine never worked during a few bad weather days. One person at the pool towel station was noticeably rude. We had to collect our own pool chair cushions, which I’ve never had to do at a 4 star hotel. The paved rocks around the pool were awful to walk on without sandals. The hotel also seemed understaffed. Coffee machines weren’t working at breakfast, so there were long lines, and dirty plates and cups often sat around in the restaurant and by the pool. I wondered how it would be in high season. Some areas feel outdated. Evening entertainment was geared toward an older crowd, with a cruise ship feel that didn’t suit us. We’re an active family in our 30s who like going out for meals and exploring, and the resort felt self-contained and aimed at a different audience. That might be fine for some. The dinner buffet was a major disappointment. We only booked it because it was storming and we didn’t want to go out in the rain. It cost around 150 euros for two adults and one child, and the food wasn’t remotely worth that price. So bad. Lunch choices were also limited. There isn’t really a casual snack setup with fries or quick poolside bites. The small sandwiches they serve are actually good, but a simple snack cart or counter at lunchtime or happy hour would be nice. We’re a New York family living in Amsterdam, so we have high expectations for food and hospitality. For a 4 star hotel that seems to be positioning itself toward 5 stars, the service and dining fell short. We’ve stayed at more than 10 hotels across Spain, and this would rank near the bottom of the places we’d recommend. Our child loved the pool and kids club, but we adults found little for us. It could suit families with younger kids or older couples looking for a relaxed all-in resort. For active 30-somethings wanting better service, atmosphere and dining, we wouldn’t book again. Not worth the 300e+ per night price tag.