Pensión Casablanca
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:30
- Check-out
- Until 11:30
- Parking
- Available
- Pets
- Not allowed
- Luggage storage
- Available
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
Deluxe Double Cottage with city view
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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Double Cottage
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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Cottage with city view
- Private bathroom
- private-bathroom
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Double Cottage
- 2 guests
- twin beds
- Private bathroom
- private-bathroom
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Guest reviews
Recent reviews shared by hotel guests
Anna K.
Pension Casablanca is right in the heart of Santa Cruz, and the facilities were spotless. My bed was very comfortable and came with two kinds of pillows. I liked having a shared dining area with a fridge, microwave, and kettle, as well as a lovely terrace. I was in Room 101, with a large, beautiful window over the street. Street noise didn't bother me, but light did: there is a small, uncovered window above the door facing the corridor. The corridor lights come on when people walk past, and the room lit up each time. I woke several times on the first night, so bring a sleep mask if you're sensitive to light. Check-in is self-service, and you need to follow the instructions sent in one of the many messages from Casablanca. I missed the message with the link and entrance code, so I had to call the helpdesk. It might help if Casablanca sent one clear email explaining there's no staff to receive guests and that you need to check yourself in, instead of four or five nearly identical messages where only one has the link. Good value for money overall.

Sophie T.
The location was good and the cleaner was lovely, but the rest was dreadful. We didn't get the check-in information before arriving, and there was no host or management to help. We had an issue that still hadn't been resolved after our 11-day stay. Windows above the room door let light flood in all night, so don't stay here unless you sleep very heavily. I'd avoid it, especially for more than two nights.
Roman P.
The room itself was alright, with a good bed and a table lamp that gave off warm light. But nobody sent us check-in instructions, and no one answered the phone. We were left waiting outside, wondering if we'd be able to get in at all. By pure luck, a cleaner showed up and helped us a lot.
Anders N.
I can highly recommend the place, mainly because the staff were so understanding and helpful when I couldn't sleep on the very soft mattress. They found me another one. I hope the owner of Pension Casablanca takes the mattress issue seriously: it was uncomfortable and could also cause back or neck pain. One star off for the mattress, five for the staff.
Bence N.
I'm still staying here and really like how well kept everything is. The staff are super nice, the apartments are quiet, there are plenty of bathrooms, and cleanliness is spot on. If I come back, I'll definitely stay here again.
Amenities
Everything available at this property
General Services
5 available- Smoke Free Property
- Terrace
- All Spaces Non Smoking (Public And Private)
- Room service
- Luggage storage
Internet
2 available- Free Wi Fi
- Internet access
Parking
1 available- No parking
Meals
1 available- Common kitchen
Pool and beach
1 available- Next to the beach
Pets
1 available- Pets Not Allowed
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
204 m 3 min walk
259 m 3 min walk
304 m 4 min walk
30 m 1 min walk
Attractions
20- Reloj de flores304 m 4 min walk
- Parque García Sanabria359 m 4 min walk
- Museum of Nature and Archaeology685 m 9 min walk
- Castillo de San Cristobal706 m 9 min walk
- Historical Military Museum of the Canary Islands935 m 12 min walk
Restaurants
20- Art Café30 m 1 min walk
- Mi Secreto38 m 1 min walk
- Alhambra45 m 1 min walk
- Bodegon El Puntero73 m 1 min walk
- La Casita74 m 1 min walk
Transit
20- Aeropuerto de Tenerife Norte - Los RodeosAirport8.8 km
- Aeropuerto de Tenerife Sur - Reina SofiaAirport56.5 km
- El PilarBus204 m 3 min walk
- CapitaníaBus211 m 3 min walk
- Ángel Guimerá Nº 58Bus213 m 3 min walk

Stay rules
Important conditions for your stay