Featured review
Ainhoa S.
2/10
They kept nearly €300 even though their own cancellation email clearly showed a €0 fee. I could prove I had to cancel because of circumstances outside my control that made the stay impossible, yet they charged me for a service I never received. The way the staff treated me was appalling, arrogant and unprofessional. I can't give zero stars, but this was shameful. We're filing a consumer complaint and a civil lawsuit, and I intend to get my money back. I hope they think about whether they should be running a business at all.
