Hotel Carlos I

The room was clean and quiet, and it had AC. The women at reception were helpful and nice the night before. Breakfast was disappointing, though, with a mealy croissant and awful country music playing. I’d been ready to give the place four stars until the breakfast mix-up. The evening before, I paid 55 instead of 45 because I thought the hotel would do better if I booked directly rather than through the booking company. They told me breakfast would be available for 5 euros. In the morning I let reception know I was going to my car to drop some things off and would return to eat. The coffee machine wasn’t working, so I asked at the next-door bar if they could make me a coffee. They repaired the machine instead. Then a cook or bar worker asked for my room number, went away, and came back saying breakfast wasn’t included. I explained I hadn’t reserved it and expected to pay the agreed 5 euros. They checked with reception but didn’t come back to say I could start eating, so I had to go over and argue it all again. It felt distrustful and arrogant, and that’s why I took stars off. If a bar worker doesn’t spoil your morning, it’s a passable place.