Hotel Cafv Du Trinquet

We’d booked a room for Tuesday night and had received confirmation, but when we arrived, a notice on the door said the hotel was closed Tuesdays and Wednesdays. I tried calling the number we had, but couldn’t get through. A French friend called and confirmed that the message said the hotel was closed, so we found somewhere nearby. We were traveling to Germany the next day, so I asked my friend, who lives only a few miles from Hotel du Trinquet, to speak with them when they reopened. He said they claimed they’d sent me the door code and room number, but I never received any message with those details. We were the only ones booked that night and didn’t use the room, water, electricity, or breakfast, yet they refused to give us any refund. I’d stayed there before, but I won’t stay there again.